Last year CQC updated their inspection framework and will now be expecting care providers to set quality standards that are based on the views of the individuals they support.

This wasn’t a huge change for us, the residents and tenants at Lisieux Trust are always in control of their own care and support; they say how they would like their support to be delivered. However, that new approach by CQC means Lisieux Trust took this to the next level.

Last summer we began the process of a series of Workshops to enable residents to  develop their own “I Statements” (Jill is showing hers above).

Those workshops have now been completed, with residents completing a draft of these statements, with posters planned, showing these principles to form the overarching quality standards that Lisieux Trust will work to.

The aim of the Trust is always to have a collaborative environment where residents feel heard, valued, and actively involved in the way the organisation operates.

Under CQC’s new framework, residents are encouraged to provide personal statements and views on all aspects of their care, including everything from their living conditions, medication, activities, and work placements.

Our resident, Rosa staged another of her workshops recently and she got everyone together for her latest idea.

Residents from across the Trust joined her at Head Office as they met together for a cuppa and cake.

However, like last time, it became a wonderful afternoon of craft and creative ideas, as people made cards for Valentines and pictures to aid mindfulness.

Rosa – who was on kettle duties (above) to make sure everyone had plenty of tea and coffee –  told us that the afternoon had been a superb success saying: “I think everyone enjoyed themselves, and I like it when we all get together.”

It was the second such event that Rosa had organised, following her Christmas Card making afternoon in November. She’s already planning her next one, and has a number of ideas, including a pampering session or a Makaton workshop.

Last month, you may have seen the news that three carers were imprisoned for abusing residents at a care home in South London.  


The men were convicted after they punched, slapped and verbally abused residents with learning disabilities at Grove House in Sutton. 


It goes without saying that everyone at The Trust wholeheartedly condemns these utterly disgraceful actions – as we would any such behaviour, but also true to say that this case had particular resonance with us given the type of residents that the home had in their care broadly matched with those that are in the Lisieux Trust family.  


Thea Viney, CPS London District Crown Prosecutor, said: “This is a really shocking example of a disability hate crime, involving the abuse of very vulnerable people with complex needs. 


“The victims should have been able to trust and rely on [the convicted trio] to look after them and keep them safe from harm, but instead they were subjected to horrendous abuse, with evidence of emotional and psychological mistreatment. 


“We worked in partnership with the police from an early stage to build a case that centred on the offenders’ behaviour and conduct, with key witness evidence proving that they were clearly acting contrary to training, protocols and the individual needs of each victim.” 


As a care provider in the same sector, it angers and saddens us in equal measure. We are proud of all of our residents, but also of the culture of friendship and support that we create. It’s not simply that we won’t tolerate anything else, it’s just natural to us, as it should be to anyone in care.  


We are privileged to work with people who need varying degrees of support and each one – and their families away from the Trust – can be certain that everyone here works every day to empower them to choose the life they want. The behaviour of those three and in other high-profile instances reflects badly on the sector and by extension, us all.  


The Crown Prosecution Service statement that we replicated in part above, mentions training – and whilst, obviously we cannot speak for the training that others receive – we can say every member of staff who begins their career with the Trust receives an extensive document that they are tested upon.  


This includes the Aims of the Trust – reproduced in part below:  

We recognise people’s abilities first 

We are creative and bold  

Give people time and space to voice their thoughts  

Support our Residents and Tenants to live a safe, meaningful and healthy life 

Deliver personalised support  

Challenge discrimination 

Create possibilities for our residents to choose a career  

And amongst others there is this one:  

Create a culture where staff can thrive and enjoy their work whilst making a difference.  

These aren’t difficult things to aim for, but they are harder to do. Fostering the right culture in an organisation takes time, but it can be done, we know because we do it and all our staff buy into it. 


This is why incidents such as the ones that saw the three individuals sent to prison are so upsetting. The “herd mentality” that enables people to see someone behave in this way and then think that abhorrent acts like these are somehow acceptable, must be challenged by all of us – it’s a matter of common decency and respect. 


Of course, the overwhelming majority of all staff in the care sector are like our staff, brilliant hard-working people who want nothing but the best for the people they support. Whilst these “bad apples” do not spoil the whole bunch, we are all, sadly, tainted by their behaviour.  

Last year the Trust announced that Care and Support managers at Lisieux Trust have been focused on moving their care documentation and records to a digital platform called Nourish Care.

Nourish Care is a system available on both computer and mobile devices, that enables our managers to create and manage all care plans and records digitally, giving greater visibility into the care and individuals we support.

But as the Trust has always placed our Residents at the forefront of all we do – and they were already fully involved in setting their own Care Plans – we’ve begun a series of workshops to make sure all the Residents and Tenants understand how the data is used and shown.

The first few of these workshops have already taken place – as these pictures show – and Support Staff, together with our Quality and Compliance Officer were on hand to talk to residents and tenants and answer their questions and make sure everyone understood what the technology means and how to access their data.

Not only does Nourish provide our team with better information at the point of care, but it has freed up their time to be able to focus on helping our tenants and residents live full and enriched lives full of opportunity. Updating Nourish on a mobile device is a lot quicker than writing everything down on paper records.

The workshops will continue across the Trust over the next few weeks.

Did we have the best time at Cinderella? Oh yes, we did.


The first-ever Lisieux Trust Pantomime was astonishing.


Funny, touching, special. It was all those things, as the residents, tenants and their families came together to make last night one of the most incredible you can imagine.


Residents were the stars, and there wasn’t a dry eye in the house as the Glass Slipper fitted (although, of course this is the Trust so it wasn’t actually a glass slipper and we made sure to put our own spin on it….)


Residents and Tenants had worked incredibly hard for months, coming together each week to rehearse – and their work paid off, because the night surpassed even the most optimistic of expectations.


We are incredibly proud of everyone involved, from our staff, the volunteers who gave up their time to assist, but most of all the residents themselves who were absolutely amazing.


Special thanks too, to the staff at Sutton Town Hall, who were brilliant in assisting, in particular Brad, who did the sound and the lighting and manager Liz.


Most of all, though, Registered Manager, Becky who took what was a small idea of what we could do for an activity, and turned it into something that we could never have imagined. She is pictured below receiving a well-deserved bouquet from the cast.


Such was the joy onstage last night, people are already asking if we’ll do it again next year.


Let’s just say, watch this space…….

The stage is set for a magical evening of laughter and enchantment as the residents and staff of Lisieux Trust, a prominent charity for adults with learning disabilities and autism, take centre stage to present their heart-warming production of Cinderella at Sutton Coldfield Town Hall next week.


Months of dedication and hard work have gone into preparing for this special pantomime, a labour of love that showcases the talents and creativity of the Lisieux Trust community. According to Marketing and Communications Officer, Andy Thorley, “This production of Cinderella is the culmination of months of hard work, determination, and collaboration. The cast, comprised of our remarkable residents and staff, have poured their hearts into bringing this classic fairy tale to life.”


The inclusive production has not only captured the enthusiasm and dedication of the Lisieux Trust community but has also resonated with the broader audience, as evidenced by the sale of 200 tickets. This heartening response underscores the community’s appreciation for the talents and abilities of individuals with learning disabilities and autism.


Lisieux Trust, a charity dedicated to supporting adults in Birmingham with learning disabilities, aims to empower its residents to lead happy and enriched lives. The pantomime serves as a testament to the organisation’s commitment to providing opportunities for personal growth, skill development, and community engagement.


The Trust extends its sincere gratitude to the staff at Sutton Coldfield Town Hall for their unwavering support, hard work, and collaboration in bringing this enchanting production to life. Their commitment to inclusivity and accessibility has played a crucial role in ensuring the success of this remarkable event.


Join us for an unforgettable evening filled with laughter, magic, and a celebration of abilities as Cinderella takes the stage at Sutton Coldfield Town Hall. This production not only promises to entertain but also serves as a powerful reminder of the talent and potential within the Lisieux Trust community.



We have all been delighted to welcome two new Residents to the Trust family as 2023 ticked down – and we caught up with them for this month’s big story.

It was a Friday afternoon in mid-December when we went to see Daniel and David Carloss, the two brothers who joined the Trust last year.

They’d just returned from the Day Centre where they’d been preparing for the Christmas Concert. David enthusiastically shook hands and said, “You’ve come to see me and Daniel, haven’t you?” It had been arranged a couple of days before when they’d both been at the Pantomime Rehearsals, which perhaps shows how quickly they’ve settled in and made themselves a part of all that we do.

Indeed, when we asked David how he’d found his first few weeks, he was just as excited: “It’s been brilliant, everyone has been nice” he smiled – and the smile was never too far away.

The brothers, who have moved out of their family home for the first time, are living together in the flat that the Trust has provided and have been putting the final touches on making it their own. David, an avid sports fan, has been putting support workers through their paces with games of tennis in the garden, football, and catch. Daniel, the quieter of the two, who loves to read and look at his maps, was in no doubt when we asked him what he’d been doing: “I like Heartbeat,” he confirmed. “I love watching that on

Support worker Ade, who has been part of the team helping the brothers settle in, nodded his agreement, adding: “We’ve helped him set up a series link so that he never misses an episode.”

David and Daniel have been busy elsewhere too, and the Panto is just the start: “I’m going to dance in that,” David confirmed, with Daniel also set for the chorus. They were also engaged in their arts and crafts – examples of which they proudly showed in the picture on this page – and were looking forward to the festive period, which they planned to spend with their parents and extended family.

They were in no doubt, though, about where home is these days: “I love it here, it’s really nice. I was worried to start with, but now I am happy,” David said, while Daniel concurred. “Yes, I am too, everyone has helped.”

The brothers have made themselves at home in Lisieux Trust in every way, and there’s no doubt that they will be involved in everything moving forward, which is just how we like it!

This article was in the January Newsletter which you can read here:

Do you want to start 2024 the right way?

Do you want to make a change that will benefit you and others?

Lisieux Trust has several jobs available, and we are recruiting now.

See them all here:

From Support Workers to Roaming Service Managers to Drivers, we have the role for you.

When you work for the Trust, you can be assured that everything we do will follow our vision, which is simple: We create a culture that recognises people’s abilities first and where opportunity and inclusion are both prominent.

When you work for Lisieux Trust our mission is clear: we support Learning Disabled people and people on the autism spectrum and empower them with the confidence to choose the life they want to live – and make it happen.

Those last four words: whichever role you apply for, are at the forefront of everything.

We are welcoming by nature, we know what we’re doing, and we nurture that every day. Above all, working here is fun, because we have fun dedicating ourselves to supporting our people to thrive

Does that sound like you?

Get in touch and change your life by helping others lead a better one.


We are thrilled to celebrate the achievements of our resident, Mark, who has once again been acknowledged for his dedicated charity work.

Mark, a passionate advocate for raising awareness about mental health issues, has significantly contributed to fundraising efforts for the NHS over the years. His relentless commitment has been acknowledged through features in two NHS publications: the Birmingham Community Healthcare NHS Trust Magazine, Archway, and their Quality Report.

His remarkable endeavours have earned him recognition within these publications. Beyond his charitable and NHS advocacy, Mark aspires to serve as a local councillor to further support his community. Recently, he urged not only Trust residents but also society at large to prioritize lifelong learning and deepen their knowledge.

Andy Thorley, Lisieux Trust’s Marketing and Communications Officer, commended Mark, stating: ‘Listening to Mark’s impassioned dedication to charity and mental health causes has been enlightening. It’s truly fantastic and well-deserved that his contributions have been recognized in this manner.'”

Last week, the festive spirit soared to new heights as the residents and families of Lisieux Trust, a beacon of care and community support, took centre stage at the heartwarming Ebrook Christmas Carol Concert. This joyous occasion not only marked a celebration of the season but showcased the active involvement of Lisieux Trust members, capturing the essence of togetherness and inclusivity.

Many residents enthusiastically participated, adding their special touch to the evening’s enchantment. From heartwarming performances to behind-the-scenes contributions, their vibrant presence illuminated the event, fostering a sense of unity and shared joy. A captivating highlight was Maura’s unforgettable rendition of “Rockin’ Robin,” a song she has passionately performed at the concert for an incredible 45 years. As Maura’s voice echoed through the venue, the crowd joyfully joined in.

Andy Thorley, Trust Media and Marketing Manager, expressed heartfelt admiration for the event, saying, “The Ebrook Christmas Carol Concert was a remarkable celebration of community and inclusivity. Seeing our residents actively participating and shining on stage was truly heartwarming. It’s a testament to the wonderful facility they have and the exceptional dedication of our staff, as well as the support from Birmingham Council. It was an absolute privilege to witness such a beautiful display of unity and festive spirit.”