When Pauline Lucas first stepped inside what would become Lisieux House, it was difficult to imagine the thriving organisation that would grow from it.

“The house was in a terrible state,” she recalls with a smile. “It had been a doctor’s surgery and had fallen into disrepair. We were actually climbing through the windows to look around it.”
But what Pauline and the other founding Trustees saw was potential. Together with the Cross family, they helped transform that derelict building into a home where people with learning disabilities could live with dignity, independence and friendship.

More than four decades later, she remains one of the Trust’s longest-serving supporters and has watched it grow from seven residents in one house to the vibrant community it is today.
“There were seven of us as Trustees in those early days,” she says. “We were all friends of the Cross family. We held meetings, wrote letters, fought for funding and simply did whatever needed doing.”

As well as serving as a Trustee, Pauline was a primary school headteacher for 30 years, balancing her professional life with her commitment to the Trust.

Looking back, it is the people themselves who stand out most.

“It’s been a privilege to have worked with all our residents,” she says. “I’ve seen people become more confident, more independent and much more involved in their communities.”

One of her fondest memories is of the canal boat holidays enjoyed by residents and volunteers alike.

“The Residents absolutely loved them,” she remembers. “We travelled at a gentle pace, cooked together and enjoyed being together. They were wonderful holidays and created some fantastic memories.”

For Pauline, one of the charity’s greatest achievements has been helping people become visible and valued members of their local communities.

“Forty years ago many people were overlooked. Today our Residents are recognised wherever they go. They’re involved in local life and people know them. That’s something very special.”

Asked what makes her most proud, her answer comes quickly.

“I’m proud of our Residents, and I’m proud of our staff. The care they provide is excellent. People are involved in decisions about their own lives and are encouraged to be themselves.”
Despite the charity’s growth, she believes one thing has never changed.“The Residents are still at the heart of everything we do.”

As the Trust celebrates its 40th anniversary, Pauline hopes its future remains rooted in the same values that shaped its beginnings.

“I’d like to see us provide homes for more people who need them,” she says. “But without ever losing what makes us special. Every house feels like a home, every person matters, and that’s what the Trust has always been about.”

For someone who has been part of the journey from the very beginning, perhaps her final reflection says it best: “It’s been a great honour and a privilege. To see how people have grown, flourished and become part of their communities has been one of the greatest rewards of my life.”